HDNL is proud to deliver for over 120 retailers.  When you purchased your goods from one of those retailers you will have selected, or been provided with, a specific delivery criteria.  For example next day, signature or safe delivery location.

Each item is despatched from the retailer with a unique parcel identifier (UPI).  At certain points during the delivery process the item is scanned which provides parcel tracking information.

This parcel tracking information is available to you via our 'Track & Trace' facility on this website.  In order to use the 'Track & Trace' parcel tracking facility you will need to enter the UPI (Unique Parcel Identifier) associated with your parcel; this should have been provided to you by your retailer.

HDNL strives to satisfy customers by delivering on the first attempt.  If this is not possible a card will be left and the delivery will be attempted the next working day. 

Following the second attempt, a card will be left which has a number that you can call to arrange a convenient delivery date.  It should be noted that HDNL does not operate a timed delivery service. 

Upon receiving instructions from the HDNL customer support area your local depot will rearrange the delivery/collection.