What is a tracking number?
This is a 13 or 16 digit number that is unique to each parcel. It allows the customer awaiting delivery and the business despatching the item to track the progress of each parcel at various points along its journey. This information can be accessed 24/7 via our on-line track and trace facility, to track your delivery click here.
Where do I obtain my tracking number?
Each unique tracking number is generated by the sender of the product which may be provided to you at the point of order. If you do not have a tracking number please contact the company you ordered your parcel from, as Home Delivery Network Limited is unable to generate these numbers for you.
What do I do if I experience an issue when tracking my parcel?
If you experience any issues when tracking your parcel please contact the sender directly who will be able to investigate this on your behalf.
If you parcel or collection has been requested from Abound, Additions Direct, Choice, Choice For You, GUS, GUS essential, Kays, Kays Lifestyle, Littlewoods Even More, LX Direct, Marshall Ward or Sport-E.com you will be unable to track its progress via this site, please contact your sender.
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