Home Delivery Network (HDN), the UK’s largest shared user home delivery and collection company, is delighted to announce renewal of its contract with Home Retail Group (Argos & Homebase) for a period of 5 years.

HDN’s partnership with the group goes back to its GUS days and has continually demonstrated its ability to grow and adapt in a changing market.  Introducing new services is fundamental to continued growth in this competitive arena.

Amongst some of these new services has been the development of SMS based customer pre-advice of estimated time of delivery, together with time windows, giving greater customer visibility and control of the delivery.

Brian Gaunt, chief executive of Home Delivery Network said: “Renewing our contract demonstrates the strength of our relationship with a leading multi-channel retailer recognised for great value.  Key to growing our customer base is our ability to adapt to an ever demanding customer with changing requirements.”

“The renewal of this contract is a positive endorsement of the work we have undertaken over the last 12 months to improve the breadth of our service proposition for our customer base.”

Speaking on behalf of Home Retail Group, Brian McCarthy, Home Delivery Director, commented, “Improved customer services, enabling the customer to see and control their order, is key to a great customer experience.  HDN have demonstrated leadership in enhancing the customer journey whilst recognising the importance of maintaining a competitive cost base.”

ENDS