HDNL is proud to deliver for over 120 retailers. When you purchased your goods from one of those retailers you will have selected, or been provided with, a specific delivery criteria. For example next day, signature or safe delivery location.
Each item is despatched from the retailer with a unique parcel identifier (UPI). At certain points during the delivery process the item is scanned which provides parcel tracking information.
This parcel tracking information is available to you via our 'Track & Trace' facility on this website. In order to use the 'Track & Trace' parcel tracking facility you will need to enter the UPI (Unique Parcel Identifier) associated with your parcel; this should have been provided to you by your retailer.
HDNL strives to satisfy customers by delivering on the first attempt, however if this is not possible, we have developed a new carding process that allows the customer to select a redelivery or collection date of their choosing, via a new web portal, www.myhdnl.co.uk, a 24 hour automated self service telephone number or by calling our contact centre and arranging via an agent. Upon receiving these new instructions our depot staff ensure that the parcel is delivered or collected on the date nominated.